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ABOUT US

Townsend Small Business Solutions LLC is owned and operated by Jim Townsend.  Jim has a BA from Alma College, with a major in Business Administration and a minor in Economics.  By day, he is an analyst for the State of Michigan, where he administers an online learning management system (LMS) serving 16,000+ users across the state and manages a user helpdesk.  He also assists in developing, maintaining and analyzing online satisfaction/reaction and customized surveys for the training group.

 

When not working for the state, Jim is the owner/publisher of The Portland Beacon.  Found at www.theportlandbeacon.com, The Beacon is a local news and information website in Portland, MI.

 

He is also involved in youth programs in the Portland community and serves on the board of directors of a 501c3 non-profit corporation.

 

Prior to coming to the State of Michigan, he spent nine years working for Walgreens, and gained extensive knowledge in management, sales/marketing, customer service, training, human resources, compliance and business record keeping.  At Walgreens, he developed in-depth experience analyzing both customer satisfaction and employee engagement surveys.

OUR VISION

We are in business to help small businesses and non-profit organizations be more successful.  We believe that our online survey solutions can provide small businesses and non-profits with the tools they need to gather data from customers and employees.  While larger companies may have whole teams or departments focusing on surveys and feedback, we feel we can offer you the same strategic edge at a fraction of the price. We want to help you get the knowledge you need to keep your customers coming back, and engage your employees towards mutual success.

 

Our other customizable services can be geared to meet your needs.  We know that leaders of small businesses and non-profits wear many hats.  We aim to work with our customers to provide the right solution at the right price, while putting our experience to work for you.

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